What is a necessary step for an administrator when creating Online Case Forms?

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Study for the Netsuite Foundation Process Flow Test. Use flashcards and multiple choice questions, each with hints and explanations to help you master the content and succeed in your test!

When creating Online Case Forms, selecting a default form template is a crucial step. This is because the default form template provides the foundational layout and structure that will be utilized for the online case submissions. It establishes how information will be captured from users and ensures consistency in data collection across all cases created using this form.

Having a well-defined template simplifies the administration process, making it easier to manage data and maintain records. It also enhances user experience by providing a standardized interface, ultimately improving the efficiency of case handling. While other options like assigning case managers, setting up escalation paths, or linking to email notifications may be important for the overall case management process, they are not directly related to the initial step of creating the form itself. The selection of the default form template is essential as it lays the groundwork for everything else that follows in the case handling workflow.

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